Asking Questions the Smart Way (in tech)
I am currently co-teaching (with Dr. Kristin Arola) ENGL/DTC 356: Electronic Research and the Rhetoric of Information. We are asking our students to do things with technology they aren’t used to doing, and thus (and appropriately) we are often answering tech support types of questions. I am happy to answer questions because, well, it’s what I do, but mostly I like answering questions because it shows that the students care at least a little bit about what they are doing or being asked to do. I think we all know that “caring” is not often the case in some classrooms.
Questions, for the most part, have been good ones—either specific enough that we could answer them quickly, or honest enough (as in “I have no idea what I’m doing, or the terminology to use, so can I just show you?”) that spending the time doesn’t feel like wasted time. Being the long-time geek that I am, I immediately thought of assigning Eric Raymond’s “How to Ask Questions the Smart Way”—although the earliest date on this is 2001, I swear a version of this has been around longer, like from the days of USENET and a world connected through majordomo-controlled mailing lists. But that’s neither here nor there—I’m just showing my age.
Because we’re gearing up for a fairly technical final project in that class, I thought I would point out some of the finer points of this piece. I also encourage all the students to read it in its entirety, especially if they plan to go on in a related field.
